WordPress Knowledge Base Plugin for knowledge base, wiki and documentation websites.

Key Features:

  • As a WordPress wiki plugin
  • Medium.com-like frontend editor
  • Wiki based Publishing Capabilities &
  • Version History & Approval System
  • User Access Restriction & Password Restriction
  • Article and Topic Listing
  • Elementor Integration

This is also a WordPress knowledge base plugin which you can use to create knowledge base for your WordPress site.

Complimentary FAQ plugin is a complimentary free plugin to add FAQ to your Knowledge Base categories.

Checkout the complete list of features at the bottom.

Why is this better Knowledge Base WordPress plugin

Why is this better Knowledge Base WordPress plugin

Why is this better Knowledge Base WordPress plugin

Use Cases:

WordPress Knowledge Base

You can create a limited access WordPress knowledge base for your knowledge customers.

WordPress Documentation for products:

You can use this plugin to create documentations for your WordPress website. That could be a technical documentation or a documentation of your product for your end users.

WordPress Wiki websites

You can create an internal wiki for your team using this WordPress Plugin.

Create a WordPress wiki website like Wikipedia using this

This WordPress Knowledge Base Wiki Plugin Features

  • Publishing:
    • Publishing capabilities: decide who can edit, who can publish and who can review articles
    • Revision Approval System: your reviewers can publish edits or roll back to previous revisions
  • Search:
    • Searches Title, Content, Categories, Tags
    • Partial Matching
    • Sorting is done using a prioritisation score like Google’s keyword system
  • Article Listing:
    • 10+ sorting, filtering, style options
    • Filter articles by topics
    • Sort articles by popularity, recently created, recently updated, alphabetical, etc
  • Category Listing:
    • 5+ sorting, filtering, style options
    • 4 view stles: Boxed, Boxed1, Modern, List
  • Hero Section: with style options.
  • Table of Contents:
    • Automatic Table of Contents
    • Standard, Fixed Display options
    • Options to show/hide/toggle sub-topics and articles under a topic/category
  • User Access Restriction:
    • Based on any user roles ( custom or default )
  • Password Protection: Protect topics/categories by password
  • Voting: 2 voting systems + insights based on voting
  • Insights: User, Search, Voting, Article Insights
  • Translation Ready: Support WPML, RTL
  • Compatible with the latest WordPress and all Major Themes and Plugins
  • Page Builders Integrated
  • Breadcrumbs
  • Frontend Stats: Display KB / Wiki stats in the frontend
  • 100+ settings to customise your KB
  • Widgets, Shortcodes in progress for all components
  • Frontend Editor: Add/Edit/Manage articles from the frontend
  • Article versioning: Works with WordPress Revision System for article versioning/revision system
  • Media Attachments: Attach audio, video, pdf, or any other media
  • Comments: Enable/Disable Comments
  • Responsive / Mobile Friendly
  • Drag and Drop category re-ordering
  • FontAwesome Icons included
  • Estimated Reading time
  • Fully Updated Docs
  • WordPress Multisite Supported

Want us to add a feature? Send us an email at support@pauple.com

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organize your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.


  1. How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.

Changelog – Feb 4th, 2019

  • Fix: Minor Layout issues in Extra theme

1.8 – January 25, 2019

  • Enhancement: Build custom Template with Elementor Pro
  • Enhancement: Title color for Single Page and Category Page
  • Enhancement: Table of Content show / hide articles
  • Enhancement: Memory Optimisations
  • Fix: Fixed issue with User happiness Index
  • Fix: Apply Widget Title from WP Hook

1.7.17 January 10, 2019

  • Enhancement: Options for featured image in frontend editor
  • Enhancement: Make primary category option integrated with Yoast SEO plugin for Breadcrumbs
  • Fix: Fatal Error due to Allowed memory size exhaustion
  • Fix: Updated translation strings
  • Fix: Extra menu height in astra and other themes in CPT page
  • Fix: Main page hero section title is broken

1.7.16 – December 12, 2018

  • Fix: Changing META title does not work of Yoast SEO Premium
  • Fix: Voting icons don’t work with Fontawesome 5 icons in BuddyBoss theme
  • General Bug Fixes

1.7.15 – December 3, 2018

  • Enhancement: Elementor Pro Template Condition support
  • Enhancement: CPT Archive Page Meta title and description fields added.
  • Enhancement: Alphabetical Order option added for Articles
  • Fix: Salient Theme style overwrites
  • General Bug Fixes

1.7.14 – November 15, 2018

  • Fix: Trash option not working for draft articles
  • Fix: URL gets mangled in inline-editor.
  • Enhancement: Option added for Sidebar categories.
  • General Bug Fixes

1.7.13 – October 24, 2018

  • Fix: Main Page Category description limited 15 words is changed
  • Fix: Not able to open default.pot file in poedit
  • Fix: META Title of CPT Archive Main page
  • Fix: Search box not appear in Meris Theme
  • General Bug Fixes

Version 1.7.12 – September 24, 2018

  • Fix: Add new parent category in front-end editor
  • Fix: Search get content by matched word
  • Fix: Author name is Anonymous when set to a subscriber role
  • General Bug Fixes

Version 1.7.11 – September 18, 2018

  • Fix: Conflict with Yoast SEO XML sitemap for pages
  • Fix: Hero section shortcode and Widget not loading assets
  • Fix: Category page does not show any categories in Newspaper and phlox theme
  • Enhancement: Added single post label plural field in settings

Version 1.7.10 – September 3, 2018

  • Fix: build issue of 1.7.9

Version 1.7.9 – September 3, 2018

  • Fix: User Access Restriction does not work in Multiple user roles for a single user
  • Fix: ShortCode shows up in search auto-suggestion
  • Fix: Category page displaying wrong articles when categories are nested
  • Enhancement: Basic preparatory work for Helpie FAQ integration

Version 1.7.8 – August 27, 2018

  • Fix: Showing wrong author name based on publishing
  • Fix: Frontend editor compatibility in Newspaper theme
  • Fix: Fixed sidebar going below the page footer
  • General Bug Fixes

Version 1.7.7 – August 20, 2018

  • Enhancement: New style for Code Highlighter with shorcode tag ([helpie_kb_code])
  • Enhancement: Progress bar indication for Publishing
  • Enhancement: Notification for Publishing
  • Enhancement: ‘Remove revision’ option for can_approve users
  • Enhancement: Article ‘Delete’ and ‘Trash’ option
  • General Fixes

Version 1.7.6 – August 6, 2018

  • Enhancement: Can Visit MainPage from Helpie Settings in dashboard
  • Enhancement: Add option to change our CPT’s single-post label(‘Article’)
  • Fix: Discrepancy between articles order in the category page and Table Of Contents
  • Fix: H3 tag is smaller than H4
  • Fix: limit the number of words shown in the search result
  • Fix: Mainpage Shortcode conflict with Yoast plugin
  • General Fixes

Version 1.7.5 – July 17, 2018

  • Enhancement: Can change the text displayed on the search placeholder
  • Enhancement: Can Add Sub Categories in frontend-editor
  • Enhancement: Show empty categories and sub categories in frontend-editor
  • Fix: Top Header not displaying on helpie pages in klein theme
  • Fix: Search Shortcode

Version 1.7.4 – June 29, 2018

  • Enhancement: compatible with WP Offload S3 Plugin
  • Fix: Front-end editor Category button not working for Ifeature Pro 5 Theme
  • Fix: Removed all non-text ( shortcodes … ) content from autosuggest
  • Fix: TinyMCE plugins path issue
  • Fix: Blank page after updating main shortcode page by Yoast SEO Plugin
  • General Fixes

Version 1.7.3 – June 8, 2018

  • Enhancement: Display sub-categories with indentation from Table of Contents
  • Enhancement: Hooks for adding Custom Post title and Post Content class
  • Enhancement: Helpie KB fully translatable and French translation ready
  • Fix: Internet Explorer not supporting Frontend Editor
  • General Bug Fixes

Version 1.7.2 – May 21, 2018

  • Enhancement: Option to allow ‘anyone’ ( even non logged in users ) to edit or publish from frontend
  • Enhancement: Option to show icons for categories instead of images
  • Enhancement: Reduced plugin file size
  • General Bug Fixes

Version 1.7.1 – May 7, 2018

  • Fix: Embed video issue
  • General Bug Fixes

Version 1.7 – April 23, 2018

  • Major Feature: Mediumesque Frontend Editor
  • Major Feature: Revision Controls
  • Major Feature: Publishing capability with approval system
  • Enhancement: Modern Table of contents
  • Fix: Boxed1 category listing not showing children after previous update
  • Fix: Bridge Theme category Page issue
  • Fix: Hero Area subtitle color not changing via settings
  • Fix: String translation in search results page

Version 1.6.3 – April 2, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6.1 – March 21, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6 – Mar 12, 2018

  • Fix: Improved Category image resolution
  • Fix: Category Page mobile layout issue
  • Fix: Search autosuggest hidden issue in Genesis
  • Fix: Added Translation strings
  • Fix: Issue with Category Listing shortcode
  • Fix: Main Page Shortcode in PHP 5.6

Version 1.5.1 – Feb 28, 2018

  • Bug fix: Fixed issue with shortcode throwing blank page error

Version 1.5.0 – Feb 27, 2018

  • Major Feature: Article Listing with filtering, sorting
  • Major Feature: Shortcode + Widget + Elementor Widget for Article Lising ( with styling )
  • Major Feature: Automatic Updates from dashboard
  • Major Enhancement: Search – Show category name, feature image, matched content with highlighting
  • General Fixes

Version 1.4.3 – Feb 12, 2018

  • Enhancement: Ability to add num_of_cols to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Ability to add num_of_articles to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Search Speed improvements
  • Enhancement: Hide Excerpts for Protected Categories in Search Results Pages
  • General Fixes

Version 1.4.2 – Feb 6, 2018

  • Fixed issue with updating by deleting and re-installing

Version 1.4.1 – Feb 5, 2018

  • Enhancement: Ability to set a page as Main Page
  • Fixed Issue where other sidebars were not shown
  • Fixed Search Page Restoration when deleted
  • Fixed UI issues for Bridge theme

Version 1.4.0 – Jan 29, 2018

  • Enhancement: Display number of reads for each post
  • Enhancement: Ability to Hide the name of the author in recent articles
  • Enhancement: Shortcode for statistics
  • Enhancement: Ability to change “helpdesk_category” slug
  • Enhancement: Show Table of Contents on mobile with dynamic dropdown
  • General Fixes and Improvements

Version 1.3.9 – Jan 22, 2018

  • Minor Fixes and UI Improvements

Version 1.3.8 – Jan 18, 2018

  • Main Page Fixes and Improvements

Version 1.3.7 – Jan 14, 2018

  • Performance Fixes and Improvements

Version 1.3.6 – Jan 11, 2018

  • General Fixes and Improvements

Version 1.3.5 – Jan 2, 2018

  • Bug Fix: Fixed an issue where search did not work with WPML plugin
  • Bug Fix: Password Protect modal did not work with the Categories Listing shortcode

Version 1.3.3 – Dec 14, 2017

  • Bug Fix: Fixed an issue with Divi header not shrinking
  • Bug Fix: Fix a warning in PHP 7.1 and above version

Version 1.3.2 – Dec 04, 2017

  • Bug Fix: Fixed an issue with User Access Controlled categories not showing up

Version 1.3.1 – Nov 28, 2017

  • Bug Fix: Fixed a issue with table of contents displaying duplicate articles.
  • Enhancement: New style settings to add margin-top to the Helpie modules.
  • Enhancement: New Insights – Most Viewed Pages
  • Bug Fix: Fixed an issue where sidebar did not show more than 5 articles per category

Version 1.3.0 – Nov 17, 2017

  • Bug Fix: Fixed a conflict with Memberium plugin causing live search to not appear
  • Enhancement: Ability to translate Helpie Settings input strings with WPML

Version 1.2.9 – Nov 2, 2017

  • Bug fix: Where the categories list on the main page changed order randomly
  • Bug Fix: Footer and Modal responsiveness issue in Enfold
  • Bug Fix: Custom Permalink beginning string ( like ’/blog’ ) does not affect Helpie’s CPT

Version 1.2.8 – Oct 19, 2017

  • Add option to Enable / Disabled display of “updated by”
  • Bug Fix: Line breaks disappear from article after they are added

Version 1.2.7 – Oct 5, 2017

  • Improved compatibility with Elementor WP Plugin
  • Insights Bug fixes

Version 1.2.6 – Oct 1, 2017

  • Misc Bug fixes

Version 1.2.5 – Sept 26, 2017

  • New Feature: Gradient for Welcome Area
  • New Feature: Background Image for Welcome Area
  • New Feature: Gradient + Illustration for Welcome Area
  • New Feature: Priority based Search
  • New Feature: Automatic In-Page Table of Contents
  • New Feature: Knowledge Base Stats Module
  • Update: ‘Main Page Template’ is now called ‘Main Page Category Listing Style’
  • Bug Fix: Sidebar scroll issues including scroll, sidebar width issue and highlight article issues
  • Bug Fix: Where Post pages UI style was mildly affected in the admin area

Version 1.2.4 – Sept 7, 2017

  • New Feature : Modern – New Categories List Template
  • New Feature : Recent Articles Module
  • Enhancement: You can now click Search icon to search
  • Enhancement: In Table of Contents, Highlight current article title in single page template and other improvements
  • Bug Fix : Autocomplete CSS affects global styles
  • Bug Fix : Remove ‘capitalize’ in Title text-field of “Add” / “Edit” modal
  • Bug Fix : Edit Article in Frontend – Character encoding issue
  • Bug Fix : Capitalize Issue in Categories List
  • Bug Fix : Helpie main page category Settings are reset when saving settings for the first time.
  • Bug Fix : User Access : Child term is restricted even if its parent is allowed
  • Bug Fix: Helpie Add Article Modal not working in mainpage shortcode
  • Bug Fix: Where saved settings are reset after update
  • Bug Fix: Frontend Add Media Modal issue
  • Bug Fix: Where Frontend Editor Edit modal did not show previously added tags
  • Bug Fix: Where Search auto-suggest alignment is wrong sometimes

Version 1.2.3 – Aug 25, 2017

  • New Major Feature: Frontend-editing – Add, Edit, Delete articles from front-end
  • New Feature: New categories are now automatically included ( provided they have articles )
  • New Feature: Boxed Template
  • New Feature : Show helpie_tags at the bottom of the single article page
  • Bug Fix: Fixed Encoded characters in Search auto-suggestion
  • Bug Fix: Search results page showing wrong results
  • Bug Fix: Remove all JS logs
  • Bug Fix: User Access: By default, Allow Non-Categorised article to be viewed

Version 1.2.2 – Aug 8, 2017

  • New Feature: Search now looks at ‘tags’ to return suggestions and search results
  • New Feature: Insights now shows most repeated keywords
  • Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
  • Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

  • Bug Fixes

Version 1.2 – July 20, 2017

  • Frontend Editing

Version 1.1 – July 13, 2017

  • New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
  • New Feature: Search box has been updated to directly go to article on clicking on suggestions
  • New Feature: You can now change the “Table of Content” to your own title
  • Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

  • Bug Fix: Semantic.css adds body style to all pages, especially admin-section
  • Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

  • Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

  • Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

  • New Feature: Password Protection ( for categories )
  • New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
  • New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin: https://github.com/wp-kitten/envato-update-plugins
  • New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
  • Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

  • New Feature: Sidebar Category toggle
  • New Feature: Order articles in the category list
  • New Feature: Limit number of articles under category in sidebar
  • New Feature: Visual Composer compatibility
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts
  • Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements


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